Kovo LLC sells two things. Kovo Trainer is a website for personal trainers, sold on our website through Paddle. Kovo PRO is an upgrade inside the Kovo app, sold through the Apple App Store and Google Play. Each one follows the refund rules of the company that takes the payment.
Kovo Trainer
Paddle.com is the Merchant of Record for every Kovo Trainer plan. That means Paddle takes the payment, sends your receipts, and handles refunds. Kovo Trainer uses Paddle's standard refund policy. Here is what it means for you.
- Try it free first. Every account starts with a 30-day free trial with every feature. You don't need a card, so you pay nothing unless you choose a plan.
- Payments aren't refundable, except where the law in your country gives you a right to one. For example, buyers in the EU and the UK can often cancel within 14 days of their first payment. Paddle's policy lists these rights country by country.
- Cancel any time. Go to Settings, open Plan and billing, and press Manage billing. Your plan keeps working to the end of the month you paid for, and you aren't charged again. Cancelling doesn't refund the month you are in.
- Changing plans. A bigger or smaller plan starts on your next bill. We don't charge or refund part of a month.
- Deleting your account cancels your plan right away. You aren't charged again, and the month you are in isn't refunded.
How to ask for a refund
Paddle handles refund requests. Use the link in the receipt email Paddle sent you, or go to paddle.net and look up your order. Paddle checks each request against its policy and the law in your country.
If something went wrong on our side, like being charged twice for the same plan, email us at contact@kovofitness.com and we will put it right.
Kovo PRO in the app
You buy Kovo PRO inside the Kovo app, through the App Store on iPhone or Google Play on Android. Apple or Google takes the payment, so their refund rules apply and only they can give a refund. We can't refund a store purchase ourselves.
- iPhone: ask Apple for a refund.
- Android: ask Google Play for a refund.
To stop Kovo PRO renewing, cancel in your phone's subscription settings. It keeps working to the end of the time you paid for.
Your rights under the law
Nothing in this policy takes away a right you have under the consumer law of your country. If the law gives you more than this policy does, the law wins.
Contact us
Questions about this policy? Email us at contact@kovofitness.com, or write to Kovo LLC, 301 Fair Lakes Dr, Wilmington, NC 28405-5322, United States.